Privacy Policy

Introduction

Easy Switch Pty Ltd (ACN: 661 577 948) (“Easy Switch”, “we”, “our”, “us”) respects your privacy and is committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, share and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our services or visiting our website, you agree to the terms of this Privacy Policy.

1. Collection of Personal Information

We gather personal information when you contact us, submit an enquiry, register through our website, or communicate with us through email, online forms, or other means. The personal information we collect may include:

• Your full name, address, and email address;
• Details about your current energy, gas, internet or related services;
• Any payment details you provide to us (if relevant);
• Information you give us when you make a request or interact with our service;
• Any other personal information you voluntarily submit to us.

We may also collect certain technical information through cookies and other website tracking tools when you use our site.

2. Use of Personal Information

We use the information we collect for purposes including:

• Helping you compare, switch, or sign up for electricity, gas, internet or other home services;
• Providing services you request;
• Managing and improving our website and customer experience;
• Responding to your questions or feedback;
• Sending you updates, offers, and promotional materials (if you opt in);
• Meeting our legal or regulatory obligations.

3. Disclosure of Personal Information

We may disclose your personal information to third parties including:

• Energy, gas, internet, and other service providers;
• Contractors and service providers who support us in delivering our services;
• Technology vendors (such as CRM systems and email service providers);
• Regulatory authorities, government agencies, or as otherwise required by law.

Some of these parties may be located outside of Australia. If we do share information overseas, we will take reasonable steps to ensure it is protected in line with Australian privacy laws.

4. Marketing

If you have agreed to receive promotional material from us, we may use your personal information to send you information about offers, deals, and services we believe may interest you. You can opt out of receiving such communications at any time by:

• Clicking the “unsubscribe” link in our emails, or
• Contacting us at info@easyswitch.com.au

5. Access and Correction

You have the right to access the personal information we hold about you and to request changes if that information is incorrect or out-of-date. To request access or make a correction, please contact us at:

Email: info@easyswitch.com.au

We aim to respond to all requests within a reasonable period of time.

6. Cookies and Online Tracking

Our website uses cookies and other tools to collect browsing data and improve your online experience. Cookies may help us understand how visitors use our site and tailor content accordingly. You can disable cookies through your browser settings, though this may limit some functionality of the site.

7. Security of Your Information

We are committed to protecting the personal information we hold. We use industry-standard security measures to safeguard it from loss, misuse, or unauthorised access, including secure servers and controlled access.

8. Making a Complaint

If you believe we have not handled your personal information in accordance with the law, you can lodge a complaint by contacting us at:

Email: info@easyswitch.com.au

We will respond to your concern promptly. If you are not satisfied with our resolution, you can contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

9. Changes to This Policy

We may review and update this Privacy Policy from time to time. The most current version will always be published on our website. This Privacy Policy was last updated on 23 May 2025.

10. Contacting Us

For any privacy-related questions or concerns, you can contact us at:

Easy Switch Pty Ltd
ACN: 661 577 948
Email: info@easyswitch.com.au<>